Privacy Policy

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

What We Collect

When you browse or place an order, we may collect:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment confirmation (we do not store full card details)

  • Order history and customer support messages

  • Device and browsing data (e.g., IP address, browser type, pages visited)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order updates and customer support replies

  • Improve website performance and shopping experience

  • Prevent fraud and keep transactions secure

  • Send marketing emails (only if you opt in)

Cookies & Analytics

We use cookies and similar technologies to:

  • Keep your cart and preferences saved

  • Understand site traffic and improve user experience

  • Deliver relevant ads and content (where applicable)

You can disable cookies in your browser settings, but some features may not work properly.

Sharing Your Data

We only share your data with trusted service providers, such as:

  • Payment processors

  • Shipping carriers

  • Email and customer support platforms

  • Analytics and marketing tools

We never sell your personal information.

Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Withdraw consent for marketing emails

  • Request a copy of the data we hold about you

To make a request, contact us at [your privacy email].

Data Security

We take reasonable steps to protect your data through secure systems and access controls.
No online platform can guarantee 100% security, but we continuously work to safeguard your information.

Terms of Service

By using our website and placing an order, you agree to the following terms.

Products & Descriptions

We do our best to display product details accurately, including photos, sizes, and materials.
Because crystals and gemstones are natural, each piece may vary slightly in:

  • Color, clarity, texture, or pattern

  • Shape and surface details

These natural variations are not considered defects.

Pricing & Availability

All prices are shown in [currency] unless stated otherwise.
We may update prices, product details, or availability at any time without notice.

Orders & Payments

Your order is confirmed once payment is successfully processed.
We reserve the right to cancel an order in cases of suspected fraud, errors, or inventory issues. If this happens, you’ll receive a full refund.

Shipping & Delivery

We are not responsible for:

  • Carrier delays

  • Incorrect address provided at checkout

  • Delays caused by customs inspections

Please double-check your shipping details before placing an order.

Returns & Refunds

Returns and refunds are subject to our Shipping & Returns Policy.
We may refuse returns that do not meet our eligibility requirements.

Intellectual Property

All content on this site—photos, text, branding, design, and graphics—is owned by us and may not be copied or used without written permission.

Limitation of Liability

To the fullest extent permitted by law, we are not liable for indirect or incidental damages resulting from:

  • Use of our products

  • Use of our website

  • Shipping delays or service interruptions