Shipping & Returns

Shipping

We ship worldwide with reliable, trackable delivery.

Processing time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or promotions, processing may take slightly longer.

Shipping time (estimated)
Delivery times vary by destination and carrier:

  • United States: 5–12 business days

  • United Kingdom / Europe: 6–14 business days

  • Canada / Australia: 7–18 business days

  • Other countries: 8–20 business days

These are estimates and may be affected by customs, weather, or carrier delays.

Tracking
Once your order ships, you’ll receive a confirmation email with a tracking link.
Tracking may take 24–48 hours to update after dispatch.

Shipping costs
Shipping fees are calculated at checkout based on your location and order value.

Customs & duties
International orders may be subject to customs fees or import taxes. These charges are determined by your local customs authority and are the customer’s responsibility.

 

Returns

We want you to feel confident with every purchase.

Return window
You may request a return within 14 days of delivery.

Eligibility
To be eligible for a return, items must be:

  • Unused and in original condition

  • Returned with original packaging (if applicable)

Non-returnable items
For hygiene and safety reasons, we can’t accept returns on:

  • Items marked as Final Sale

  • Customized or made-to-order pieces

  • Gift cards

How to start a return
Email us at [your support email] with:

  • Your order number

  • A brief reason for the return

  • Photos (if the item arrived damaged)

We’ll reply with return instructions within 1–2 business days.

Return shipping
Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Refunds
Once we receive and inspect your return, we’ll process your refund to the original payment method within 5–10 business days.
Banks and payment providers may take additional time to post the refund.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery with clear photos. We’ll make it right as quickly as possible.